💰 Refund Policy

At ClientRadar, we want you to be completely satisfied with our service. If you're not happy with your Premium subscription for any reason, we offer a straightforward 14-day money-back guarantee.

1. Our 14-Day Guarantee

We believe in our service and want you to try it without risk. Here's what you need to know:

• 14-Day Window: Refund requests must be made within 14 calendar days of your first payment
• Full Refund: You'll receive 100% of your subscription fee back
• No Questions Asked: We won't pressure you or ask for lengthy explanations
• Quick Processing: Refunds are typically processed within 5-7 business days

2. Eligibility for Refund

✅ You ARE eligible for a refund if:

• You purchased a Premium subscription within the last 14 days
• This is your first Premium subscription purchase
• You're dissatisfied with the service for any reason
• The service did not meet your expectations
• You experienced technical issues we couldn't resolve

❌ You are NOT eligible for a refund if:

• More than 14 days have passed since your purchase
• You've previously received a refund and subscribed again
• You violated our Terms of Service
• You're requesting a refund for a renewal payment (auto-renewal can be cancelled anytime)
• You've been banned or suspended for policy violations

3. How to Request a Refund

Requesting a refund is simple and straightforward:

1. Contact Us
   Email us at contact@digvera.com with the subject line "Refund Request"
2. Provide Information
   Include your account email address and payment transaction ID (if available)
3. Brief Reason (Optional)
   While not required, letting us know why helps us improve our service
4. Confirmation
   Your refund will be processed within 5-7 business days

4. Refund Processing

Timeline

• Request Review: Within 24 hours
• Approval Notification: Within 48 hours
• Payment Processor: 3-5 business days
• Bank/Card Posting: 2-5 business days (depends on your bank)

Total Expected Time: 5-10 business days from approval

Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: Refunded to the same card
• PayPal: Refunded to your PayPal account
• Other Methods: As supported by Paddle (our payment processor)

5. After Refund

Once your refund is processed:

• Access Revoked: Your Premium features will be immediately disabled
• Account Downgraded: You'll return to the Free plan
• Data Retained: Your account and saved preferences remain intact
• Future Subscriptions: You can subscribe again anytime, but won't be eligible for another refund

6. Subscription Renewals

For subscription renewals:

• Cancel Anytime: You can cancel your subscription anytime before the next billing date
• No Partial Refunds: We don't offer prorated refunds for unused time
• Access Until End: If you cancel, you keep access until the end of your paid period
• Manage in Settings: Control your subscription from your account settings

How to Cancel Future Renewals:

1. Log in to your ClientRadar account
2. Go to Account Settings
3. Click "Manage Subscription"
4. Select "Cancel Subscription"
5. Confirm cancellation

7. Special Circumstances

Technical Issues

If you experienced technical problems that prevented you from using the service:

• Contact our support team first - we'll try to resolve the issue
• If we can't fix it, you're eligible for a refund regardless of the 14-day window
• Document the issue with screenshots if possible

Billing Errors

If you were charged incorrectly or multiple times:

• Contact us immediately
• We'll investigate and refund any erroneous charges
• This applies regardless of timeframe

Service Unavailability

If ClientRadar experiences extended downtime:

• We may offer account credits or extensions
• Significant outages may qualify for partial refunds

8. Fair Use Policy

To maintain fairness for all users:

• One Refund Per User: The 14-day guarantee is available once per customer
• No Abuse: Repeatedly subscribing and requesting refunds is prohibited
• Genuine Issues: We reserve the right to deny refunds for suspected abuse

9. Disputes and Chargebacks

Please contact us before initiating a chargeback.

We're committed to resolving issues fairly. Most problems can be solved quickly through direct communication.

10. Questions or Issues?

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Significant changes will be communicated via email.

Your purchase is subject to the refund policy in effect at the time of purchase.

12. Summary

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