Headquarters: San Francisco, CA
    URL: https://ifttt.com




Community (50%)

Manage and engage with users on Reddit, Discord, and App Store reviews
Respond to questions, posts, and feedback to foster a positive community experience
Help users discover new ways to get value from IFTTT Pro
Collaborate on campaigns and initiatives to boost community engagement
Identify patterns in community discussions that inform product and content improvements

Support (50%)

Efficiently triage support tickets IFTTT users
Assist users in building Applets, including using filter code (JavaScript)
Create, audit and improve help center documentation
Identify and reproduce technical issues, suggesting enhancements and improving user experience
Become an internal IFTTT expert who can answer product questions from colleagues





Qualifications



Prior experience managing online communities for software or SaaS products
Experience creating and editing help center or knowledge base content
Strong writing 