Headquarters: Remote
    URL: https://flagtheory.com/


Job Responsibilities


Own the post-sale customer journey for company incorporation services across multiple jurisdictions.


Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.


Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.


Coordinate with external vendors to ensure timely, accurate service delivery.


Maintain and update SOPs for all onboarding and incorporation-related workflows.


Identify friction points and implement improvements that enhance client satisfaction and response rates.


Ensure compliance with internal quality checks and jurisdictional regulatory standards.



Requirements / Must Have


2+ years of hands-on experience in corporate services or company incorporation.


Proven knowledge of KYC processes and compliance protocols.


Strong organizational skills; able to self-prioritize and manage multiple clie