Headquarters: Hong Kong
    URL: https://storeganise.com/


The role
This is a fantastic opportunity for a skilled and experienced Customer Success professional to work from home in a positive company culture, serving our clients in the Americas. However, this is not a role for everyone. We expect results, high standards, and a commitment to excellence. As the face of our company, you will be responsible for:


Leading product demos via webcam for potential customers.


Managing onboarding calls with new clients including data conversions.


Handling customer support tickets and inquiries with professionalism and empathy.


Managing enquiries over the phone or via email.&nbsp;&nbsp;


This role requires:


Exceptional verbal and written English and fluent Spanish (both tested during the interview process). If your written English is not near-flawless, please do not apply.


Strong ability to learn complex processes and break them down into clear guides.


Work with data and spreadsheet