Headquarters: Remote
    URL: http://onthegosystems.com


OnTheGoSystems is a profitable $12M fully remote company behind WPML, one of the most popular WordPress plugins in the world, serving over&nbsp;250,000&nbsp;customers globally.
We’re looking for a&nbsp;Head of Support to own and continuously improve the entire support experience across our products.
This role sits at the intersection of product, engineering, and customer success. You will drive a modern support operation that combines&nbsp;AI-powered, human, and developer-led VIP support, ensuring that every client interaction reflects the quality of our products.
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What You’ll Do

Lead our global support organization, including a human support team, AI-powered support systems, and developer-led VIP support.
Own the support strategy, performance metrics, and operational standards for the entire support organization.
Continuously improve support quality using data by reviewing tickets, measuring customer satisfaction, and id